|Number of watchers on Github||769|
|Number of open issues||64|
|Average time to close an issue||27 days|
|Average time to merge a PR||4 days|
|Open pull requests||21+|
|Closed pull requests||17+|
|Last commit||almost 2 years ago|
|Repo Created||about 9 years ago|
|Repo Last Updated||over 1 year ago|
|Organization / Author||django-helpdesk|
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.. image:: https://travis-ci.org/django-helpdesk/django-helpdesk.png?branch=master :target: https://travis-ci.org/django-helpdesk/django-helpdesk
.. image:: https://codecov.io/gh/django-helpdesk/django-helpdesk/branch/master/graph/badge.svg :target: https://codecov.io/gh/django-helpdesk/django-helpdesk
Copyright 2009-2018 Ross Poulton and django-helpdesk contributors. All Rights Reserved. See LICENSE for details.
django-helpdesk was formerly known as Jutda Helpdesk, named after the company which originally created it. As of January 2011 the name has been changed to reflect what it really is: a Django-powered ticket tracker with contributors reaching far beyond Jutda.
Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/, or run a demo locally in just a couple steps!
django-helpdesk is licensed under terms of the BSD 3-clause license. See the file 'LICENSE' for full licensing terms.
Note that django-helpdesk is distributed with 3rd party products which have their own licenses. See LICENSE.3RDPARTY for license terms for included packages.
django-helpdesk includes a basic demo Django project so that you may easily
get started with testing or developing django-helpdesk. The demo project
resides in the
demo/ top-level folder.
It's likely that you can start up a demo project server by running only the command::
sudo make rundemo
then pointing your web browser at
For more information and options, please read the
NOTE REGARDING SQLITE AND SEARCHING:
The demo project uses
sqlite as its database. Sqlite does not allow
case-insensitive searches and so the search function may not work as
effectively as it would on other database such as PostgreSQL or MySQL
that does support case-insensitive searches.
For more information, see this note_ in the Django documentation.
When you try to do a keyword search using
sqlite, a message will be displayed
to alert you to this shortcoming. There is no way around it, sorry.
NOTE REGARDING PYTHON VERSION:
The recommended combination is Python 3.4+ with Django 1.11.
Support for Python 2 will end in the next versions of both
and Django itself (Django 2.0), so users and developers are encouraged to begin
transitioning to Python 3 if have not already. New projects should definitely
use Python 3!
NOTE REGARDING DJANGO VERSION: The recommended release is Django 1.11. However, there initial support of Django 2.0 as of version 0.2.7 if you'd like to try it out. Please report any bugs you find!
You can quickly install the latest stable version of
pip install django-helpdesk
You may also check out the
master branch on GitHub, and install manually::
python setup.py install
Either way, you will need to add
django-helpdesk to an existing
For further installation information see
If you are upgrading from a previous version of
django-helpdesk that used
migrations, get an up to date version of the code base (eg by using
git pull or
pip install --upgrade django-helpdesk) then migrate the database::
python manage.py migrate helpdesk --db-dry-run # DB untouched python manage.py migrate helpdesk
Lastly, restart your web server software (eg Apache) or FastCGI instance, to ensure the latest changes are in use.
Unfortunately we are unable to assist if you are upgrading from a
django-helpdesk prior to migrations (ie pre-2011).
You can continue to the 'Initial Configuration' area, if needed.
We're happy to include any type of contribution! This can be:
For more information on contributing, please see the
.. _note: http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
get_emailunder python 3
Bugfix release, fixes: